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Our collars sell out fast. Like REALLY fast.
I recommend setting a timer a few minutes before the Release date & time, and refresh the page right on the dot. Then add the item to your cart and checkout as fast as you can. Direct check-out with a debit or credit card is the fastest way.
I didn't get it!
Will you ever remake the design I wanted?
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New drops announced here
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As a general rule, anything that sells out in ten minutes or less is at the top of our list for another batch.
In an effort to prevent us from getting irreparably swamped, we will no longer add more quantity or pre-sales last minute to even our most popular designs.
Can I request a specific Restock?
We use Wishlists as a gauge of interest, so if there’s something you want us to restock, please add it to your wishlist!! We can see whenever an item is added, and when something is added by more than 20 people, it’s automatically up for consideration!
When will you do the Restock?
Our design calendar is planned at least 3 months in advanced, with limited open slots for time-sensitive Restocks (like holiday themes). If we decide to do a restock on a design, it will be fit in to either one of these open slots (if time/season-sensitive) or it will be put into one of the next 3-month blocks, depending on demand. The higher the demand, the sooner the restock.
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What are your collars made of?
Are they latex and nickel free?
Our collar straps are made from platinum cure silicone, polyurethane rubber, & Biothane.
They are always latex free.
Our hardware is a mix of steel alloy or aluminum, and occasional epoxy. Unfortunately there is no way for us to ensure that these materials are nickel free. Most of our visible hardware is powder coated, however the screws and rivets that rest against skin are NOT powder coated.
Are your collars safe for BDSM?
Our Biothane straps are play and tug safe, but we recommend light play with silicone and Polyurethane strapped collars, especially those with glitter or embeds of any kind in the strap. For heavy use and hard tugging, Biothane is best!
Do you do collabs/trades?
Yes and no. We do occasionally participate in artistic or coordinated-drop collabs with other shops and/or artists, but we do not offer free products in exchange for modelling, promotion, or review.
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How fast do you ship?
Most of our collars are made to order, with a lead-time of 10-15 business days. Pre-made items that ship sooner will have their fulfillment times in their descriptions.
Do you accept returns?
No. We only offer exchanges on defective items or parts.
How can I get replacement parts?
All replacement parts are free of charge for 1 year after initial purchase. After this period, they are available at “cost” including labor and shipping.
Contact us at gutterscotch@gmail.com with your order number, the part(s) needed, and your current shipping address. If you need a replacement for a broken part (strap etc) please include details of how the item broke, and how many times/how often the collar has been worn, as it helps us better understand our products’ real-world durability and any issues that need addressing.
Handmade parts (straps, powder coated hardware, resin parts etc.) can take up to 6 weeks to ship out. Un-powder coated hardware, screws, and other “off the shelf” parts typically ship within 3-7 business days, assuming we still have them in stock.
How do I cancel my order?
All sales are final. Once an order is placed, we start production, and that labor and supplies are paid for. We are a very small business where not a penny can be wasted, so order cancellations or chargebacks mean we aren't paid for the labor and supplies we've already used.